Walton on Thames

Relevant letting fees and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

#1 Before the tenancy starts payable to James Neave the Estate Agents (normally via the Goodlord Platform)

  • Holding Deposit: 1 week’s rent. This is non-refundable if you submit misleading or dis-honest information within your tenancy application.
  • Deposit: 5 weeks’ rent. Unless otherwise instructed this will be lodged with the Deposit Protection Service (DPS.)

#1 During the tenancy (payable to the Agent or direct to Landlord if applicable)

  • Payment of £50 including vat if you want to change the tenancy agreement
  • Payment of interest for the late payment of rent at a rate of 3% above the bank of England base rate.
  • Payment of £15 inclusive of vat plus the cost of the replacement - for the reasonably incurred costs for the loss of keys/security devices
  • Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy. If it is mutually agreed, at the tenants request, for a tenancy to be terminated early, then tenants will be responsible for the reasonable costs of the landlord to re-let the property.

#1 During the tenancy (payable to the provider) if permitted and applicable

  • Utilities – gas, electricity, water
  • Communications – telephone and broadband
  • Installation of cable/satellite
  • Subscription to cable/satellite supplier
  • Television license
  • Council Tax

#1 Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

#1 Tenant protection

James Neave the Estate Agent is a member of CMP, Client Money Protect, which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme. Please contact us for any further information required.

Please note that lettings agents are required by law to publish on their websites information for potential tenants about relevant fees, redress schemes and client money protection schemes (including the names of those schemes). Relevant fees must also be published on third party websites, such as Rightmove. For properties to rent in England, details of the agent’s membership of any redress scheme and client money protection scheme must also be published with their fees on Rightmove. It is the agent’s responsibility to ensure that all relevant information is provided to Rightmove and is up to date and accurate. If the relevant information does not appear here, the agent may have included it within the property description.